Patient Visitation Rules

REVISED (MARCH 21, 2020) – Talking points for reception, administration and volunteers.

Please use the following points if you are asked about the change in visitation rules at our acute, community, long-term care and assisted-living sites:

  • In response to the COVID-19 pandemic, Vancouver Coastal Health (VCH) is working closely with the Ministry of Health to protect the health of everyone in B.C., including seniors living in long-term care homes.
  • We are restricting all visitors to essential visits only.
  • Essential visits include:
    • Compassionate care (e.g. end of life, critical illness)
    • Visits paramount to patient/client/resident care and well-being, such as assistance with feeding or mobility
    • Existing registered volunteers providing services related to the above
  • We hope you understand these new rules are in place to protect the health of our patients, clients, residents, staff and physicians.
  • We will advise the public when these new rules are lifted.
  • Please check our website for up-to-date information.