We’ve shifted from talking in us-and-them terms to ‘we’,” said Dr. Lyne Filiatrault. “It makes me hopeful that the tide is turning.”
Dr. Filiatrault made those comments at a recent Vancouver Physician Staff Association (VPSA) meeting where physicians discussed how best to engage with VCH leaders on five core initiatives underway.
The event marked the first time Vancouver physicians applied — and ultimately adopted — a new framework for effective engagement between themselves and their VCH operations partners in care.
Caption: Physicians say they value communication, trust and more for effective engagement.
The physicians’ preferred engagement framework — known as the IAP2 spectrum
— was developed by the International Association for Public Participation and is the standard embraced by VCH’s own Community Engagement team
Introduced to Vancouver physicians at a joint working breakfast of VCH leaders and VPSA last November, providers and VCH leaders discussed how best to apply the engagement framework to these current initiatives:
- Primary care renewal in Vancouver Community presented by Dr. Rolando Barrios, Senior Medical Director, VCH-Vancouver Community.
- Team-based quality improvement presented by Allison Muniak, Executive Director, Quality and Patient Safety & Infection Control, VCH.
- Physician development and leader evaluation presented by Vivian Chan, Director, Physician Quality, VCH.
- Physician wellness presented by Michael Ducie, Executive Director, Physician Engagement and Contract Strategies, VCH.
- CST Vancouver presented by Dr. Vinay Dhingra, CST Physician Lead, VCH-Vancouver and Michelle de Moor, CST Executive Director, VCH-Vancouver.
The IAP2 model allows for several levels of engagement — from inform to empower — and provides the opportunity for a group to keep the lines of communication open about how they would like to work together for success.
“We had a chance to talk about why we should adopt this framework,” said VCH Director of Strategic Deployment Lori Benning, who facilitated the session. “Participants told us the framework builds trust and offers a common language as well as structure, accountability and transparency. They also noted that adopting the framework requires a change in organizational culture as well as a time commitment.”
That time commitment is necessary, noted Laura Case, Vice President of Vancouver-Richmond Community and Employee Engagement. “You must go slow to go fast.”
“Our task at hand is to take the engagement framework from being words on a piece of paper to breathing life into it as leaders, as mentors, and as coaches,” said Vivian Eliopoulos, Vice President, Vancouver-Richmond Acute.
“Through its use it will become a living document, and I feel so much pride when I see all the leaders here today. I know we can work together with our physicians to make our organization even stronger.”
Vancouver Physician Staff Association
International Association for Public Participation