Providing Virtual Care

  • As the COVID-19 outbreak response continues, Vancouver Coastal Health (VCH) is looking at innovative solutions to support physicians and staff in delivering convenient and exceptional care to patients, clients and residents across the region.

    One way we can do this is by encouraging staff and physicians to leverage virtual tools for visits to help minimize contact with patients unless absolutely necessary. This will not only support our containment efforts, but help support at-risk-populations from exposure, and protect our teams, from exposure and by allowing those in self-isolation to continue to provide care. 

    Early last week, the Virtual Health team opened access to Zoom video conferencing to our staff, and by March 20, over 2,000 VCH staff had registered and with over 650 virtual visits conducted in one day alone! While these numbers are promising, there is still more we can do.

    What can I do? 

    Staff and clinicians looking for virtual health support can view resources at & the external dedicated pages for:
  • Registration, information and resources on Zoom videoconferencing
  • Reference guide for using FaceTime
  • Information to access to Virtual Interpreting Services 
  • Zoom Landing page (Join, Host and Login) home page
  • Best practices for security your Patient meetings

April 2020 Newsletter (Education, Resources, Tips, FAQ)

If you’re looking for help in adopting virtual health within your practice, there are dedicated staff that can support care area specific education, workflow and documentation concerns. Requests for this support can be directed to

Learn more about your options for virtual health support here, or email​

Special Bulletin – SSC Focus regarding virtual care amidst the Coronavirus Pandemic.

We recognize that for many physicians, this might be the first time you may be required to use virtual care, and we realize that it can be overwhelming. If you’re one of these physicians, do not worry, we’re here to help. Below are some resources that the Doctors Technology Office (DTO) of the Doctors of BC have put together tailored to the needs of all physicians including specialists.

Click here to read the president’s letter addressing billing changes due to COVID-19 and here to read the most recent information on Coronavirus (COVID-19) from Doctors of BC. Send any COVID-19 related questions and feedback to us at:

DTO Virtual Care Resources

To help clinics quickly ramp up with virtual care, the Doctors Technology Office has created a variety of resources including the DTO Virtual Care Quick Start Guide, DTO Virtual Care Toolkit and Privacy & Security Guide. Please check back as DTO’s virtual care resource list will be updated as more information become available​

DTO Virtual Care Webinar

A webinar will be held on Thursday, March 19 at 7 a.m. to provide a physician-led overview of the DTO Virtual Care Quick Start Guide and a Q&A session about planning to treat patients remotely. The session will be recorded and made available for physicians who are unable to attend. Register online here.​

DTO Virtual Care Physician Peer Network

DTO is building a network of physicians and MOAs to help fellow practitioners who require more hands-on support with implementing virtual care. For more information or to volunteer as a physicians/MOA peer mentor, contact

Other health technology resources

Doctors Technology Office also provides other supports to help navigate clinic privacy & security, EMR troubleshooting, billing and other related items.

More information and direct one-on-one support with implementing virtual care or health technology

Please contact Doctors Technology Office directly at:
Main Line: 604-638-5841 | 1 800 665 2262​