Call back services

​​A call back is when a physician requests the services of another physician to undertake emergency health services, where the failure to take the emergency response would adversely affect a patient’s outcome.

What are t​he criteria?

If you anticipate initiating or providing call back services, remember the criteria:

  • Treatment is required on an emergency basis.

  • At the time of the call back, the physician is not already on site, on shift, or on call.

  • The physician goes into a hospital (or other designated facility) to treat the patient within three hours of being called.

  • The patient is a third party or “orphaned patient” (does not have a family physician or has a family physician without privileges at the admitted facility).

Review the call back criteria in the Physician Master​ Agreement, or contact your department or division head to find out if your program or group is eligible to receive call back.

How can I submit m​y invoice?

Authorized physicians and authorized groups must submit a call back invoice to receive payment. Send your invoice to the appropriate Community of Care medical affairs office within 30 calendar days. Claims submitted more than 30 calendar days after a call back will be declined.