​​​​​​​​​​​Need​​ help?

The Reappointment Support Help desk is OPEN ​ - Monday to Friday 0800-1600 hrs (excluding statutory holidays). 

If you have any questions related to the use of DocuSign (i.e. accessing your account), contact credentialingsupport@vch.ca, submit our online form​, or give us a call at:

Phone Pager: 604-675-2523**

​Monday to Friday 0800-1600 hrs

** Messages left during support hours are messaged to the support team for a prompt call back.

Smartsheet account activation guides

• Using a VCH email account​
  
• Using a 3rd party email account (all other email accounts)
  

​Medical leader dashboard guides & videos

• A guide to using Smartsheets and the Reappointment Dashboard is found at Reappointment 2025: Process Guide & Smartsheet Navigation.​
• End-to-End Reappointment Process in Smartsheets for the Medical Leader February 3 video link
• End-to-End Reappointment Process in Smartsheets for the Medical Leader February 5 video link​

​Changes?

If you have any questions related to changes to your profile (i.e. Leave of absence, medical staff category changes, etc.), please contact your Medical Affairs office.​