Or you can direct your query to the PRIME enrolment support contacts:
To enhance the security and privacy of patient information in the BC PharmaNet system, the Ministry of Health has launched PRIME, a new online application where all PharmaNet users are required to enrol to continue their access.
PharmaNet's patient dispensing history plays an integral role in building patient health profiles, defining impacts on current health, and informing courses of treatment. PRIME enrolment improves the privacy and security of patient and practitioner information stored in PharmaNet.
PRIME assigns a unique Global PharmaNet ID (GPID) code to you that is then linked to every transaction you make in PharmaNet. No one else can enter transactions under your GPID. It also ensures PharmaNet use is compliant with the province's Information Management Regulation (BC Reg 328/2021).
Nurse practitioners (NP) and midwives licensed by the BC College of Nurses and Midwives need to complete enrolment by April 30, 2023 to avoid any possible disruption to their access.
Physicians who have PharmaNet access and want to retain it must enrol in PRIME by August 15, 2023. Registrants who do not currently have access and require it must enrol in PRIME before they attempt to access PharmaNet.
People accessing PharmaNet on a physician's behalf must also enrol by the same August 15, 2023 deadline ( e.g. registration clerks, unit clerks, MOAs and students).
For information on who needs to register with PRIME, and how to enrol, please visit the PRIME enrolment page on oneVCH.
For more information:
In the meantime, here are some resources with information about site registration and user enrolment:
You may contact 1-844-397-7463 or PrimeSupport@gov.bc.ca if you have questions or require more information.
Out of Province Providers
There is an alternative paper request process for out-of-province residents who are delivering patient care in BC requiring access to PharmaNet. Each practitioner should contact Prime Registration and Support via email PRIMESupport@gov.bc.ca and provide the following:
Your full name
Your email address (where they want correspondence about PharmaNet to go and check regularly)
The license type you hold from the College of Physicians and Surgeons of BC
Prime support will be in touch with you within 1-2 business days.
Frequently asked questions and additional information can be found on the Ministry of Health PRIME website.